Login help
Security notice
This website is for authorized client users of SmartBill LTD. This website, its servers and networks utilize software programs to monitor network traffic to identify unauthorized activities. By accessing this website, you are expressly consenting to these monitoring activities. Unauthorized attempts to defeat or circumvent security features; to use the system for other than intended purposes; to deny service to authorized users; to access, obtain, alter, damage, or destroy information; to upload or change information; to otherwise cause system or information damage; or otherwise to interfere with the system or its operation, is prohibited. Evidence of such acts will be disclosed to law enforcement authorities and result in prosecution under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996, or other applicable laws. "Bots" or traffic with malicious intent or harmful impact on the website will be blocked.
Remember Me
The Remember Me and Remember This Browser feature only work on portals with two-factor authentication turned off. HIPAA and PCI-DSS portals are required to use two-factor authentication for each login. If your portal does not contain healthcare or payment related information and you wish to disable two-factor authentication contact SmartBill Client Service using the "Contact Us" page after you login. A representative will call your company contact to verify the change. This change is not recommended.
Forgotten password
If you have forgotten your password, click the forgotten password link. On that page enter the email address you use to login with. A password reset email will be sent to that email. The reset link will be valid for 30 minutes. SmartBill staff are prohibited from resetting your password and do not have access to set or see your password. If you experience trouble changing your password, contact one of the Administrators within your company to assist you.
Registration
Registration is for your initial administrator only. When your portal was created, a special email was sent to the primary contact at your company with a special link for registering. Within this email there is one-time use PIN that allows the first user to register. All subsequent users must be added by the initial Administrator. SmartBill staff cannot administer or add users to your portal. If you require access, please speak with your company Administrator.
First login
When your company Administrator first creates your user, a link will go out to your email to confirm your email. That link is good for 24 hours. If you attempt to login without confirming your email, another email with a new link will be sent. After confirming your email you will login with the temporary password created for you during the registration process. You will be required to change this password to one that conforms to your organizations security settings. You will also be required to answer your security questions. After those steps have been completed you are permitted to login.
